Microchat Blog

Microchat Blog

Did You Know?

With so many chatbot platforms available, it can be overwhelming to choose the right one. Before selecting, clearly define your goals and target audience.

Here are some of criteria you can run against to further define your goals.

  • Do you have a website or chatbot running currently?
  • Who is your target audience?
  • How many support/sales agents working?
  • Do you need a live chat or just a chatbot running automatically answering customers’ inquiries?
  • Do you need to have NLP, ML, AI features or just a rule based workflow ok?
  • Do you need multi-language support?
  • Do you need a way to operate not just in a website but also in a mobile, Facebook, Whatsapp or Telegram?
  • What are key Analytics/KPIs you like to track?
  • Do you need scalable solution?
  • What other features are critical to you in terms of conversional AI in your team?
  • Do you need post-release training?
  • Do you need branding/customization options?
  • How important it is to integrated into your CRM?

As we further define business goals we can recommend the best options / platform out there to be integrated in your business.

Consider capabilities like advanced AI versus simple rule-based interactions, also an intuitive user experience that seamlessly matches your brand.

Ensure easy integration with key systems to enable personalized, up-to-date responses. Plus support key channels like website chat, social media, messaging apps and SMS can be critical.

What is your main use case for chatbot?

  • Deflecting FAQs
  • Delegate to a live agent for qualified lead or complex problem
  • Capturing leads/cases and follow up
  • Omnichannel experiences across multiple platforms?
  • Personalized experiences in conversation with the bot (recommend products, canceling the order, refund, etc)

It’s critical to hash out the main use case so that the right chatbot solution can be identified and implemented.

Many times the only solution is to build as a custom solution out of multiple platforms.

Rather than going it alone, get a free consultation from Microchat. Our experts will evaluate your needs and recommend the ideal chatbot platform. Microchat builds fully customized chatbots optimized for lead generation, sales and support.

Connect with Microchat today for a free chatbot platform consultation. Their knowledgeable team will guide you to the perfect AI assistant to capture leads, engage customers and grow your business 24/7. With the right platform, you can delight customers and streamline operations.

Schedule your free consultation now and let Microchat match you with the ideal chatbot at go.microchat.io for your support or lead generation.

Share This Article