It’s hard to offer customer support when you have a lot of customers. Some people just don’t want to call, and that’s why many businesses are switching from phone-based support to online chat.
When users need help, they want to get it fast.
The problem is that the typical support ticket flow fails to deliver the kind of seamless support users expect these days as it lacks human touch and involves wait time.
Microchat’s chatbot solution provides a seamless way for your customers to ask questions or report issues directly through the Chatbot without having to leave your website and reducing wait time significantly. It also allows you to take care of customer service at scale by routing conversations intelligently and assigning them directly into queues via email or SMS, based on severity level and agent availability.
This reduces response times by up to 50% while increasing first contact resolution rates dramatically (95%).
1. What is conversational support and why has it become such a popular strategy
Conversational support is a fresh approach to customer service that aims at building long-term relationships.
Customer service is a minefield. To keep up with the ever-increasing number of customers and their demands, companies need to find new ways to stay on top of things.
Customers want fast responses and personal attention. They expect you to know what they’re looking for before they even ask for it! This can be difficult when your team has so many other responsibilities.
MicroChat is a solution that allows businesses to take customer service from reactive to proactive by providing an automated way for them to handle customer queries in real-time. It also creates a space where customers can have conversations about products and services with company representatives who are empowered by Artificial Intelligence (AI) solutions that help them answer questions faster than any human could do alone.
2. Why should I use conversational support for my business
The shift to digital and mobile has made customer service more important than ever. Customers want fast responses and personal attention, but this can be difficult when your team is so busy with other responsibilities.
Microchat is an AI chatbot that will answer all of your customers’ questions in real-time, 24/7! It’s as easy as adding a chat button to your website or app. You’ll never have to worry about answering the same question twice again!
Our AI Chatbot will handle every single one of those repetitive questions for you – saving you hours each week and freeing up your staff to focus on higher-level tasks like providing personalized help and closing sales. This means customers get faster answers and better service – which leads directly to increased revenue for your business! Try it out today at Microchat!
3. How can I implement this in my business
The logic of not providing seamless customer experiences is to replace traditional support with integrated conversations.
Conversational support can be implemented in many ways to strengthen customer experience and build relationships.
A conversational approach to customer support can be very effective. It helps create a more human experience for the user, making it easier to offer tips and tricks on how to use your product or service.
Times have changed, and customers now expect a high level of service. The best way to deal with this is by finding the right mix between humans and chatbots.
Nowadays, it’s more important than ever to stand out from the crowd. That means personalizing your conversations with customers who you know have a passion for a certain topic.
The Chatbot Sentiment Analysis feature is very important. It’s one of the new features that comes with the Natural Language Processing technology.
This is perhaps one of the most exciting developments in customer service. By conversing with customers via every channel they are active on, you can build relationships and provide them better quality service than ever before.
Map your customer journey with a flowchart. It’s easy to follow and will help you understand who goes where on the site, so it’s easier for you to optimize your website.
Are you looking for proper lead nurturing with high conversion rates?
The world is becoming increasingly automated. It’s now possible to perform any task from ordering a pizza to getting your teeth cleaned by a robot.
But so far, the only thing that hasn’t been automated is human interaction. Our lives are still filled with tedious tasks and boring conversations that could be made easier if you had a personal assistant who was always there for you – even when it comes to small talk!
Microchat is an AI-powered chatbot platform that allows anyone in the world to create their own virtual assistant which can do anything from making reservations at restaurants, booking hotels or taking care of simple daily chores like reminding you about important events or groceries shopping. With our cutting edge technology we make it easy for anyone with basic coding skills (or none!) to build their own conversational interface using natural language processing algorithms and machine learning tools – all without having to write one line of code!
Click here right now and sign up for a free trial of Microchat!