Running a business, especially a brick-and-mortar one, without a digital presence is no longer feasible. Consumers use the internet for everything from product research to finding out where a business is located and operation hours. Even a simple, well-designed website
It’s hard to offer customer support when you have a lot of customers. Some people just don’t want to call, and that’s why many businesses are switching from phone-based support to online chat. When users need help, they want to
In the business of eCommerce, chatbots are nothing new. The popularity of chatbots is due to the rapid advancement of technology such as artificial intelligence and machine learning. As a result, AI-enabled chatbots grow more intelligent. They can use what
When customers expect a business to be available 24/7, it’s not always possible. But chatbots are the closest candidates that can help end this problem. When you maintain continuous communication between your customer and yourself at any time of day
